bdjld Privacy Policy
At bdjld, your privacy is not an afterthought — it is a core platform commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold as a registered player in Bangladesh.
How bdjld Protects Your Data
We process your personal information only to the extent necessary to operate a safe, fair, and enjoyable betting platform. These six principles guide every data decision we make.
No Data Selling
bdjld does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes — ever. Your information belongs to you.
SSL Encryption
All data transmitted between your device and bdjld.io is protected using industry-standard 256-bit SSL/TLS encryption, ensuring your credentials and financial details remain private in transit.
Consent-Based Processing
We rely on a lawful basis for every category of data we process. Where we rely on your consent, you may withdraw it at any time without affecting prior processing.
Secure Storage
Personal data is stored on secured servers with restricted access, firewalls, and intrusion detection systems. Access is limited to personnel who genuinely need it to perform their roles.
Your Rights, Honoured
We respect your right to access, correct, and delete your personal data. Submit a request to our support team and we will respond within the timeframe required by applicable data protection standards.
Minimal Retention
We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or to comply with applicable legal and regulatory obligations.
Summary: This Privacy Policy describes how bdjld collects, uses, stores, and shares your personal information when you use the bdjld platform. Please read it carefully alongside our Terms & Conditions and Responsible Gaming Policy. By registering an account or using the platform, you acknowledge that you have read and understood this policy.
1 Introduction
bdjld is Bangladesh's leading online sports betting and casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a visitor browsing our website, or a person contacting our support team.
This Privacy Policy sets out, in plain and accessible English, the categories of personal data bdjld collects, the purposes for which that data is processed, the parties with whom it may be shared, the measures in place to keep it secure, the period for which it is retained, and the rights available to you as a data subject. This policy applies to all services provided through bdjld.io and any mobile-optimised interfaces operated by bdjld.
If you have questions about this policy or wish to exercise any of your data rights, please contact our support team at [email protected]. All correspondence is handled in English and support operates on Bangladesh Standard Time (BST, UTC+6).
2 Who We Are
bdjld operates the online sports betting and casino platform accessible at bdjld.io. For the purposes of this Privacy Policy, bdjld acts as the data controller in respect of personal data collected directly through the platform. As data controller, bdjld determines the purposes and means of processing your personal information.
Where bdjld engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, or game platform operators — those third parties act as data processors and are contractually bound to process data only in accordance with bdjld's documented instructions and applicable data protection standards.
3 Personal Data We Collect
bdjld collects personal data across several categories, depending on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, National ID number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & support contact |
| Financial Data | bKash/Nagad/Rocket mobile number, bank account details, transaction history | Deposits & withdrawals |
| Account Data | Username, account balance, bonus credits, wagering history, login records | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session duration | Each platform visit |
| Usage Data | Pages viewed, games played, bet slips, search queries, click patterns | Ongoing platform use |
| Communications Data | Live chat transcripts, support emails, WhatsApp messages sent to bdjld | Customer support interactions |
| Document Data | Copies of identification documents, proof of address, payment method screenshots | KYC / AML compliance |
bdjld does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently shared with us (for example, in a support message), it will not be processed beyond what is strictly necessary to handle your enquiry.
4 How We Collect Your Data
bdjld collects personal data through the following methods:
- Direct input: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
- Automated technologies: Technical and usage data collected automatically when you visit bdjld.io, including via cookies, web beacons, server logs, and similar tracking technologies.
- Third-party providers: Information received from payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), identity verification services, fraud prevention providers, and game platform suppliers.
- Publicly available sources: In limited circumstances, bdjld may supplement your profile with information obtained from publicly available sources for fraud prevention or responsible gaming purposes.
5 Lawful Basis for Processing
bdjld processes your personal data on the following lawful bases:
- Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, settle bets, and provide all platform services you have requested.
- Legal obligation: Processing required to comply with anti-money-laundering obligations, age verification requirements, fraud prevention duties, and any directions from competent authorities.
- Legitimate interests: Processing carried out for bdjld's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, product improvement, and customer support quality assurance. bdjld balances these interests against your rights and will not rely on this basis where your interests override ours.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in relation to marketing communications and non-essential cookies. You may withdraw consent at any time by contacting support or updating your account preferences.
6 How We Use Your Personal Data
bdjld uses the personal data it collects for the following purposes:
- Account management: Creating, maintaining, and securing your player account, including processing login requests, updating account details, and managing responsible gaming settings.
- Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners in Bangladeshi Taka (৳), and maintaining accurate transaction records.
- Identity and age verification: Confirming that you are at least 21 years of age and that the identity information provided matches the payment methods registered on your account, in accordance with our KYC process.
- Fraud and security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, match fixing, and other prohibited conduct that may compromise the integrity of the platform.
- Responsible gaming: Monitoring wagering patterns to identify potential problem gambling behaviour, applying self-exclusion and deposit limit requests, and communicating with players who may be at risk.
- Customer support: Responding to your enquiries, complaints, and requests through live chat, email, and WhatsApp, and maintaining records of those interactions for quality and training purposes.
- Marketing and promotions: Sending you personalised promotional offers, bonus notifications, and event-specific promotions (such as BPL cricket or Eid offers) where you have consented to receive such communications.
- Platform improvement: Analysing usage data in aggregate to understand how players interact with the platform, identify areas for improvement, and optimise the user experience.
- Legal compliance: Meeting our obligations under applicable laws and regulations, including retaining transaction records for the minimum periods required by law.
7 Sharing Your Personal Data
bdjld does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below, and only to the minimum extent necessary:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive transaction-level data strictly necessary to process deposits and withdrawals. Each payment partner operates under its own privacy terms.
- KYC and identity verification providers: Third-party identity verification services receive the identity documents and personal details you submit during the KYC process in order to validate your identity and age.
- Game platform suppliers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive a pseudonymous player identifier and session data necessary to operate the games you play. These providers do not receive your full identity data.
- Fraud prevention and security services: Third-party providers that assist bdjld in detecting and preventing fraud, multi-accounting, and platform abuse receive technical and account-level data on a need-to-know basis.
- Legal and regulatory authorities: bdjld will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal process, or to protect the rights, safety, and property of bdjld, its players, and the public.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of bdjld's business, personal data held by bdjld may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections.
Our Commitment: All third parties with whom bdjld shares personal data are contractually required to implement appropriate technical and organisational security measures and to process data only in accordance with bdjld's documented instructions.
8 Cookies & Tracking Technologies
bdjld uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site performance, and — where you have consented — to deliver relevant promotional content. Cookies are small text files stored on your device when you visit bdjld.io.
bdjld uses the following categories of cookies:
- Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
- Functional cookies: Used to remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
- Analytics cookies: Used to collect aggregate, anonymised data about how visitors use bdjld.io, including page visit frequency, session duration, and navigation paths. This data helps us improve platform performance.
- Marketing cookies: Used, with your consent, to track your activity on the platform in order to deliver personalised promotional content. You may withdraw consent for marketing cookies at any time.
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and user experience of the bdjld platform. Clearing cookies will log you out of the platform and may reset your saved preferences.
9 Data Retention
bdjld retains personal data for the minimum period necessary to fulfil the purposes described in this policy and to comply with applicable legal, regulatory, and accounting obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML and regulatory compliance |
| Financial transaction records | 5 years from transaction date | Accounting and legal obligations |
| KYC documents | 5 years after account closure | Identity verification compliance |
| Customer support records | 3 years from last interaction | Service quality and dispute resolution |
| Technical and usage data | 13 months from collection | Platform analytics and fraud prevention |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual. Where anonymised data is retained for statistical or analytical purposes, it is no longer considered personal data under this policy.
10 Data Security
bdjld implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and bdjld.io.
- Encrypted storage for sensitive personal and financial data at rest on bdjld servers.
- Role-based access controls ensuring that only authorised personnel can access personal data, limited to the minimum required to perform their specific role.
- Multi-factor authentication for bdjld staff accessing internal systems that contain player data.
- Intrusion detection and monitoring systems that continuously scan for suspicious activity, attempted breaches, and anomalous access patterns.
- Regular security audits and penetration testing conducted by qualified independent security professionals.
- Staff data protection training to ensure all personnel who handle personal data understand their obligations under this policy.
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bdjld will notify affected players without undue delay and will take all appropriate steps to contain and remediate the breach.
You are responsible for keeping your own account credentials secure. Do not share your bdjld password with any third party. If you suspect unauthorised access to your account, contact our support team at [email protected] immediately.
11 Your Data Rights
As a player using the bdjld platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team in English at [email protected]. We will respond to all verified data rights requests promptly.
12 Minors & Age Restriction
The bdjld platform is strictly for adults aged 21 years and above. bdjld does not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately suspend the account, return any deposited funds, void any winnings, and securely delete the personal data associated with that account.
If you are a parent or guardian and believe that a minor in your care has registered on bdjld, please contact our support team at [email protected] immediately so that we can take appropriate action. We take underage gambling extremely seriously and cooperate fully with all parental requests and age verification enquiries.
13 Third-Party Links & Services
The bdjld platform may contain links to or embed services from third-party providers, including game studios and payment partners. This Privacy Policy applies solely to personal data processed by bdjld in connection with bdjld.io. It does not cover the data practices of third-party websites, applications, or services that you may access through the platform.
bdjld is not responsible for the privacy practices of third parties. We encourage you to review the privacy policy of any third-party service you use in connection with your bdjld account, including your mobile banking provider (bKash, Nagad, Rocket) and any game supplier whose product you access through the platform.
14 Changes to This Privacy Policy
bdjld reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When material changes are made, we will notify registered players via the email address associated with their account and/or via a prominent notice on the platform, at least 7 days before the changes take effect.
The effective date at the top of this policy will be updated each time a revision is published. We encourage you to review this policy periodically. Continued use of the bdjld platform after the effective date of a revised policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, please close your account before the revision takes effect.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bdjld data support team. All enquiries are handled in English and responses are provided on Bangladesh Standard Time (BST, UTC+6):
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